Patient Support Specialist

Chicago, IL

Full Time

Mid Level

IWS Family Health, a community health center providing preventive health care services to children and families, is looking for a bilingual Patient Support Specialist to help grow our practice as we add a third location in 2026. This position will support our team by providing a warm welcome to families onsite and coordinating patient registration.

What You Will Do:
This role serves as the first point of contact for patients. Key responsibilities include:

Welcoming patients
Updating demographic and insurance information
Assisting with Medicaid and benefit applications
Coordinating patient appointments and follow-up care
Supporting patient portal enrollment
Collecting payments
Ensuring accurate documentation and daily reconciliation of patient encounters.

What You Will Bring:
At a minimum:

High school diploma
Two years of experience in a clinical or customer service position
Fluent in English and Spanish
Excellent customer service and communications skills

The ideal candidate is customer-focused, organized, comfortable using Microsoft office and electronic health record systems, and committed to helping patients access the care and resources they need.

Compensation and Benefits
The rate for this position is $18.00 - $21.00 per hour depending on experience. IWS Family Health provides a competitive salary and benefits plan, including generous Paid Time Off (PTO), paid holidays, health, dental, life, disability and vision insurance options, a medical expense reimbursement plan, and a 403(b) option.

Organizational Overview

IWS Family Health (IWS) is a more than 100-year-old organization dedicated to helping children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare. At IWS, we envision a community where every child and family thrives with healthy bodies and minds.

Our Logan Square location offers full-service care including pediatrics, family medicine, behavioral health, dental services, and more. Our new pediatric site in Dunning extends our reach, and we’re excited to soon open our third location in Belmont Cragin.

We recognize that health is not one-dimensional. It’s complex. It’s personal. It involves the body, the mind, the community, and often, social and economic realities that cannot be ignored. That’s why we’ve embraced an integrated approach that meets children and families where they are—one that blends complementary healthcare services into a coordinated, person-centered model of care for better outcomes.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law. We provide reasonable accommodations for qualified individuals with disabilities and for religious practices and beliefs.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally authorized to work in the United States?*

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Note that IWS does not have the ability to sponsor candidates now or in the future.*

What languages do you speak fluently?*

How did you learn about the position?*

Please upload a cover note that addresses your interest in and alignment with this position.

Are you willing and able to work in each of our three locations: Logan Square, Dunning, and Belmont Cragin?*

Are you available to work on weekends?*

Are you available to work evenings?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application